Privacy Policy
Your privacy is fundamental to our mission
Privacy Compliance
This Privacy Policy is designed to comply with global privacy regulations including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We are committed to protecting your privacy rights regardless of your location.
Table of Contents
Navigate through our privacy policy sections
1. Introduction
Twinnable, Inc. (“Twinnable,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Revenue Team Platform.
This policy applies to all users of our services, including visitors to our website, trial users, and paying customers. By using our services, you consent to the data practices described in this policy.
We encourage you to read this Privacy Policy carefully. If you have any questions or concerns, please contact us using the information provided at the end of this document.
2. Information We Collect
We collect information you provide directly to us, information we collect automatically, and information from third-party sources.
Account Information
- Name and email address
- Company name and role
- Phone number (optional)
- Profile picture (optional)
Usage Data
- Features and services used
- Agent configurations and interactions
- Task data and workflows
- Performance metrics and analytics
Technical Data
- IP address and device information
- Browser type and version
- Operating system
- Access times and referring URLs
Payment Information
- Billing address
- Payment method details (processed by Stripe)
- Transaction history
- Subscription status
Information from Third Parties
- Authentication providers (e.g., Google, Microsoft)
- Payment processors (Stripe)
- Analytics providers (with your consent)
- Integration partners (CRM, email platforms)
3. How We Use Information
Primary Uses
- Provide, maintain, and improve our services
- Process transactions and manage subscriptions
- Send transactional emails and service updates
- Respond to customer support requests
- Monitor and analyze usage patterns and trends
- Detect and prevent fraud or security issues
AI and Machine Learning
We use AI and machine learning to improve our services. This includes:
- Training and improving AI agent performance
- Personalizing user experiences
- Generating insights and analytics
- Automating routine tasks
Important: We do not use your business data to train models that benefit other customers. Your data remains isolated to your organization.
Marketing Communications
With your consent, we may use your information to send marketing emails about new features, products, or services. You can opt-out at any time by clicking the unsubscribe link in our emails.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:
Service Providers
We share data with trusted service providers who assist us in:
- Payment processing (Stripe)
- Email delivery (SendGrid)
- Cloud infrastructure (AWS, Vercel)
- Analytics (PostHog, with consent)
- Customer support tools
Legal Requirements
We may disclose information if required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect our rights, privacy, safety, or property
- Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
Aggregated Data
We may share aggregated, anonymized data that cannot be used to identify you personally for research, marketing, or other purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption of data in transit using TLS/SSL
- Encryption of sensitive data at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
- Regular backups and disaster recovery plans
Multi-Tenant Security
Our platform uses logical separation to ensure data from different organizations is isolated and cannot be accessed by other customers.
Your Responsibilities
You can help protect your data by:
- Using strong, unique passwords
- Enabling two-factor authentication
- Keeping your account credentials confidential
- Notifying us of any security concerns
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Access
Request a copy of your personal data
Rectification
Correct inaccurate or incomplete data
Erasure
Request deletion of your personal data
Portability
Receive your data in a portable format
Objection
Object to certain types of processing
Restriction
Request limited processing of your data
How to Exercise Your Rights
To exercise any of these rights, please:
- Email us at privacy@twinnable.ai
- Include your name and account email
- Specify which rights you wish to exercise
- Provide any additional information needed to verify your identity
Response Time
We will respond to your request within 30 days, or as required by applicable law. In some cases, we may need additional time or information to process your request.
8. International Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States.
Data Transfer Safeguards
When we transfer data internationally, we ensure protection through:
- Standard contractual clauses approved by regulatory authorities
- Data processing agreements with appropriate safeguards
- Compliance with applicable data protection laws
- Technical and organizational security measures
Your Consent
By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe we have collected information from your child without consent, please contact us immediately at privacy@twinnable.ai.
Upon verification, we will promptly delete any personal information collected from children under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
We will notify you of material changes by:
- Posting a notice on our website
- Sending an email to your registered email address
- Displaying a notification in the application
Review Period
We encourage you to review this Privacy Policy periodically. The “Last Updated” date at the top indicates when it was last revised.
Continued use of our services after changes become effective constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Twinnable, Inc.
Privacy Officer
Email: privacy@twinnable.ai
Phone: 1-800-TWINNABLE
Address: San Francisco, CA
Data Protection Officer
For GDPR-related inquiries, you may contact our Data Protection Officer at: dpo@twinnable.ai
Supervisory Authority
If you are in the European Economic Area and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.